Phmapalad online casino - Disconnection policy
At Phmapalad online casino, we strive to provide a seamless and uninterrupted gaming experience for all our players. However, we understand that technical issues such as internet disconnections, power outages, and server interruptions may sometimes occur, affecting your ability to play games or place bets. This Disconnection Policy outlines how we handle disconnection-related issues, ensuring that our players' funds, bets, and game progress remain secure and fair.
Our goal is to minimize any negative impact caused by disconnections and provide clear procedures on what players should do in case of unexpected interruptions.
Common causes of disconnection
Disconnections can happen due to a variety of reasons, including but not limited to:
- Unstable internet connection – Weak or interrupted Wi-Fi, mobile data, or wired internet connections.
- Power outages – Unexpected electricity failures affecting player devices.
- Device issues – Freezing, crashing, or performance-related issues on computers, tablets, or smartphones.
- Casino server maintenance – Temporary disruptions due to scheduled or unscheduled maintenance.
- Software conflicts – Browser crashes, app failures, or outdated software affecting gameplay.
- Third-party service failures – Payment gateway downtimes, ISP-related issues, or network congestion.
Understanding these potential causes can help players take preventive measures to minimize interruptions.
How Phmapalad online casino handles disconnections
Our system is designed to detect disconnections and handle them in a fair and efficient manner, depending on the type of game being played.
Slot games
If a disconnection occurs during a slot spin, the game outcome is determined by the system and will be completed automatically.
Any winnings from that spin will be credited to the player's account upon reconnection.
Players can check the Game History section to review past spins and results.
Table games
If disconnected during a table game, the game may either pause until the player reconnects or continue based on predefined rules.
In Blackjack, the system may automatically place a default action, such as standing.
In Poker, failure to act within a given timeframe may result in an automatic fold.
Players can review results in the Game History section after reconnecting.
Live dealer games
In live casino games, if a player disconnects, the system will automatically place a default action (e.g., standing in Blackjack) if applicable.
If the round is completed before the player reconnects, they will receive any winnings based on their previous action.
The Bet History section allows players to track outcomes of disconnected sessions.
Sports betting
If a player disconnects while placing a pre-match bet, the bet will be processed if successfully submitted before disconnection.
If disconnected while placing an in-play (live) bet, the system may reject the bet if the odds have changed or if the event has ended.
Players can review Bet History to verify if a bet was placed successfully.
What to do if you get disconnected
If you experience a disconnection, follow these steps to restore your gameplay:
- Check your internet connection – Ensure your Wi-Fi or mobile data is active and stable.
- Restart the game or app – Close and reopen the app or refresh the browser page.
- Log back Into your account – Check your game progress and transaction history.
- Review game or bet history – Confirm if the last action (bet, spin, or move) was processed.
- Contact customer support – If the issue persists, reach out to our 24/7 support team via live chat, email, or phone.
Preventing future disconnection issues
To ensure an uninterrupted gaming experience, consider the following tips:
- Use a stable internet connection – Avoid public or slow Wi-Fi networks.
- Update your browser or app – Ensure you are using the latest version of our casino app or browser.
- Enable Auto-save power settings – Prevent your device from shutting down unexpectedly.
- Clear cache and cookies – Regularly clean your browser or app cache to enhance performance.
- Use a UPS or power backup – In areas with frequent power outages, a backup power source can prevent sudden disconnections.
Phmapalad’s liability and player responsibility
Phmapalad’s commitment to fair play
- Our games use certified Random Number Generators (RNGs) to ensure fair outcomes.
- If a server error or platform failure occurs on our side, Phmapalad will investigate the issue and compensate affected players as per our policy.
- In case of widespread system failure, pending bets may be refunded, or games replayed once the issue is resolved.
Player’s responsibility
- Players must ensure their internet connection and device performance are adequate before placing bets.
- Phmapalad is not responsible for losses due to player-side disconnections, including personal internet issues or power failures.
- If a player frequently experiences disconnections, we advise avoiding live games or high-stakes bets until their connection is stable.
Dispute resolution for disconnection issues
If you believe a disconnection affected your game unfairly, you may file a dispute by:
1. Contacting Customer Support within 24 hours of the issue.
2. Providing relevant details, including:
- Game type & round ID
- Bet amount & expected outcome
- Screenshots (if available)
3. Our technical team will review system logs and respond within 48 hours.
4. If a dispute remains unresolved, players may escalate the matter to the relevant gaming authorities.
Updates to the disconnection policy
Phmapalad online casino reserves the right to modify this policy at any time. Players will be notified of significant updates via email or website announcements. We encourage all users to periodically review this policy to stay informed.